Privacy Policy

Information You Provide

When you contact us, request an estimate, schedule a service, or otherwise communicate with us, you may provide:

• Name
• Telephone number
• Email address
• Property or service address
• Preferred appointment information
• Description of requested services
• Information about the repair, damage, or project
• Other information you voluntarily provide

Please do not submit sensitive personal information through the Website unless it is specifically requested and necessary for providing a service.

Information Collected Automatically

When you visit the Website, certain information may be collected automatically, depending on the technologies used on the Website and your browser settings. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate geographic location
• Referring website
• Date and time of visits
• Website usage and interaction information

The Website may use cookies, pixels, analytics tools, or similar technologies to operate the Website, understand how visitors use it, improve performance, and potentially measure advertising or marketing effectiveness.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

If third-party analytics or advertising services are used on the Website, their collection and use of information may also be governed by their own privacy policies.

We may use information we collect to:

• Respond to inquiries;
• Provide estimates;
• Schedule appointments;
• Provide requested services;
• Communicate with customers;
• Confirm or manage appointments;
• Respond to emergency service requests;
• Process and administer transactions;
• Improve our Website and services;
• Maintain business and customer records;
• Prevent fraud, abuse, or security incidents;
• Comply with legal obligations;
• Enforce our agreements and policies;
• Send service-related communications;
• Send marketing communications where permitted by law and, where required, with your consent.

If you contact KGI by telephone, we may collect information you provide during the call in order to respond to your request, provide an estimate, schedule service, coordinate an emergency response, or otherwise provide customer support.

We may use telephone numbers and email addresses to communicate with you regarding requested services, appointments, estimates, invoices, or other business matters.

We will not knowingly use your information for unlawful purposes.

We may disclose personal information when reasonably necessary to operate our business and provide services, including to:

• Employees and authorized personnel;
• Contractors and service providers;
• Subcontractors involved in providing requested services;
• Technology, hosting, CRM, communication, scheduling, and payment providers;
• Professional advisors;
• Insurance providers where applicable;
• Government authorities or law-enforcement agencies when legally required;
• Courts or other parties where necessary to comply with legal obligations.

We do not sell personal information for money in the ordinary course of operating our business.

We may use third-party providers to support Website hosting, analytics, communications, customer relationship management, scheduling, payment processing, security, and other business functions.

These providers may process information on our behalf and may have their own privacy policies and security practices.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online is completely secure. We cannot guarantee absolute security of information.

Depending on applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Opt out of certain marketing communications;
• Withdraw consent where processing is based on consent;
• Request information about how your personal information is used or disclosed.

Certain legal exceptions and limitations may apply.

To exercise an applicable privacy right, contact us using the information provided below. We may need to verify your identity before processing certain requests.

If we send marketing communications, you may request to stop receiving them by following the unsubscribe instructions included in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send communications necessary to provide requested services, respond to inquiries, manage appointments, or otherwise conduct legitimate business activities.

The Website is not directed toward children under the age of 13, and KGI does not knowingly collect personal information from children under 13 through the Website.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

The Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

KGI is located in New York and may process personal information relating to New York residents.

We will handle personal information in accordance with applicable federal, state, and local privacy and data-security laws.

Nothing in this Privacy Policy limits rights that cannot legally be waived or restricted.

If you are a California resident, California privacy laws may provide you with additional rights depending on whether and how those laws apply to KGI.

Where applicable, California residents may have rights relating to access, correction, deletion, and certain disclosures or uses of personal information.

KGI does not sell personal information for monetary consideration in the ordinary course of business.

To submit a privacy request, contact us using the information below.

If you access the Website from outside the United States, your information may be processed in the United States or other jurisdictions where KGI or its service providers operate.

Where applicable law provides additional privacy rights, we will process personal information in accordance with those requirements.

We may update this Privacy Policy periodically to reflect changes in our services, Website, technology, legal requirements, or business practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically.

If you have questions about this Privacy Policy or wish to make a privacy request, contact: